At Betzillo Casino, we are committed to promoting a safe, enjoyable, and responsible gaming environment for all our players. Gambling should always be a form of entertainment, not a way to solve financial problems. We take player well-being seriously and provide a range of tools and resources to help you maintain control over your gambling activity.

Our Commitment to Responsible Gambling

We support the principles of responsible gambling by:

  • Offering tools to set personal limits.
  • Providing information on the risks of gambling.
  • Encouraging breaks and self-awareness.
  • Cooperating with professional support organizations.

If gambling stops being fun or starts affecting your life negatively, we urge you to use our tools or seek external help immediately.

Available Responsible Gambling Tools

These features are accessible directly from your account dashboard or by contacting our support team ([email protected] or live chat):

  • Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit. Once set, these limits cannot be increased without a cooling-off period.
  • Loss Limits — Define a maximum amount you’re willing to lose in a given period. Play stops automatically if the limit is reached.
  • Session Time Limits / Reality Checks — Receive reminders or automatic logouts after a set time (e.g., 30 minutes, 1 hour, etc.) to help track your session duration.
  • Cooling-Off Period (Time-Out) — Temporarily block access to your account for a chosen period (24 hours, 7 days, 30 days, etc.).
  • Self-Exclusion — Permanently or temporarily exclude yourself from the platform. This is irreversible during the chosen period (e.g., 6 months, 1 year, or indefinite). Contact support to activate.

To set or adjust any limits, log in to your account, go to the “Responsible Gambling” or “Account Settings” section, and follow the prompts. Changes to increase limits may require confirmation and a waiting period.

Signs of Problem Gambling

Be aware of potential warning signs, such as:

  • Gambling more than you can afford.
  • Chasing losses.
  • Neglecting work, family, or hobbies.
  • Feeling anxious, guilty, or irritable when not gambling.
  • Borrowing money or lying about gambling.

If you recognize any of these in yourself or someone close, take action early.

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